For inquiries of a reference and advisory nature, you can contact the "hotline" by phone: 8 (0212) 48 11 26 from 8:00 to 13:00, from 14:00 to 17:00 (except Saturday and Sunday).
Written appeals are sent to the Vitebsk Regional Executive Committee at the address: 210029, Vitebsk, Gogol St., building 6.
From January 2, 2023, electronic appeals of citizens are submitted through the state unified (integrated) republican information system for accounting and processing appeals of citizens and legal entities (website обращения.бел)
On the second Saturday of each month from 9:00 to 12:00, "direct telephone lines" are held by the leadership of the Vitebsk Regional Executive Committee by phone: 8 (0212) 222222.
Appeals, including those for scheduling a personal appointment, to the Assistant to the President of the Republic of Belarus – Inspector for the Vitebsk Region are sent:
- written - to the address: 210029, Vitebsk, Gogol St., 6;
- electronic appeals are submitted through the state unified (integrated) republican information system for accounting and processing appeals of citizens and legal entities (website обращения.бел)
- regarding scheduling a personal appointment, you can call: 8 (0212) 48 11 26 from 8:00 to 13:00, from 14:00 to 17:00 (except Saturday and Sunday).
- submit applications, state arguments to the official conducting the personal reception;
- familiarize themselves with materials directly related to the consideration of their applications (except for materials containing information, the dissemination and (or) provision of which is restricted), including making extracts from these materials, photographing them;
- submit additional documents and (or) information or request their retrieval, including in electronic form, if the retrieval of such documents and (or) information does not affect the rights, freedoms and (or) legitimate interests of other persons and does not contain information constituting state secrets, commercial and (or) other information protected by law;
- withdraw their application before its substantive consideration;
- receive responses (notifications) to applications;
- appeal, in the manner prescribed, responses to applications and decisions to leave applications without substantive consideration;
- use technical means (audio and video recording, filming, and photography) with the consent of the official conducting the personal reception;
- exercise other rights provided for by this Law and other legislative acts.
- comply with the requirements of the Law of the Republic of Belarus "On Citizens' and Legal Entities' Addresses";
- submit applications to organizations, individual entrepreneurs in accordance with their competence;
- treat employees of organizations, individual entrepreneurs and their employees politely, do not use obscene or offensive words or expressions;
- timely inform organizations, individual entrepreneurs about changes in their place of residence (place of stay) or location during the period of consideration of the application;
- fulfill other duties provided for by this Law and other legislative acts.
Applications are submitted in Belarusian or Russian.
Written applications from citizens, except for those specified in paragraph 4 of this article, must contain:
- the name and (or) address of the organization or the position and (or) surname, given name, patronymic (if any) or initials of the person to whom the application is addressed;
- the surname, given name, patronymic (if any) or initials of the citizen, the address of their place of residence (place of stay);
- a statement of the essence of the application;
- the personal signature of the citizen(s).
Written applications from legal entities must contain:
- the name and (or) address of the organization or the position and (or) surname, given name, patronymic (if any) or initials of the person to whom the application is addressed;
- the full name of the legal entity and its location;
- a statement of the essence of the application;
- the surname, given name, patronymic (if any) or initials of the head or the person duly authorized to sign applications;
- the personal signature of the head or the person duly authorized to sign applications.
The text of the application must be legible. Handwritten applications must be written in a clear, legible handwriting. The use of obscene or offensive words or expressions in applications is not permitted.
Documents confirming the powers of attorney of the applicants' representatives must be attached to written applications submitted by them.
Applications must contain information about the results of their previous consideration, with attachments (if any) of documents confirming this information.
1. Written appeals may be left without substantive consideration if:
- the appeals do not comply with the requirements established by paragraphs 1-6 of Article 12 of the Law of the Republic of Belarus "On Citizens and Legal Entities' Appeals", and the requirements established by the legislation on constitutional proceedings;
- the appeals are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures, the appeals are appeals of an employee to an employer, or another procedure for submitting and considering such appeals is established by legislative acts;
- the appeals contain issues the resolution of which does not fall within the competence of the organization to which they were received, including if the remarks and/or suggestions made in the book of remarks and suggestions do not relate to the activities of this organization, individual entrepreneur, and do not concern the quality of goods sold, works performed, services rendered;
- the deadline for submitting a complaint has been missed for no valid reason;
- the applicant has submitted a repeated appeal, including one made in the book of remarks and suggestions, and it does not contain new circumstances relevant to the substantive consideration of the appeal;
- correspondence with the applicant on the issues raised in the appeal has been terminated;
- the appeals contain threats to life, health, and property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to appeal.
2. Oral appeals may be left without substantive consideration if:
- documents identifying the applicants, their representatives, as well as documents confirming the powers of the applicants' representatives, have not been presented;
- the appeals contain issues the resolution of which does not fall within the competence of the organization where the personal reception is held;
- the applicant has already been given a comprehensive answer to the questions of interest, or correspondence with this applicant on such issues has been terminated;
- the applicant uses obscene or offensive words or expressions during a personal reception;
- the applicant uses technical means (audio and video recording, film and photo shooting) without the consent of the official conducting the personal reception and refuses to stop using them;
- the appeals contain threats to life, health, and property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to appeal.
The applicant has the right to withdraw their application before its substantive consideration by submitting an appropriate written or electronic statement.
In case of withdrawal of the application by the applicant, the organization or individual entrepreneur shall cease substantive consideration of such application without notifying the applicant.
The originals of the documents attached to the application shall be returned to the applicant.
Appealing Decisions on Applications
The organization's response to an application or a decision to leave an application without substantive consideration may be appealed to a higher authority.
The organization's response to an application or a decision to leave an application without substantive consideration, after appealing to a higher authority, may be appealed to court in the manner prescribed by law.
A response to a complaint to a higher authority may be appealed to court if, during the consideration of that complaint, a new decision falling within the competence of the relevant higher authority is made.
A response to an application or a decision to leave an application without substantive consideration by an organization that does not have a higher authority, as well as by an individual entrepreneur, may be appealed to court in the manner prescribed by law.